SAFETRAVEL

Instant Travel Insurance.

Instant Travel Insurance.

SafeTravel

  • Coverage for Overseas Medical Expenses and Accidental Dental Expenses of up to S$2,000,000.
  • One of the highest coverage rates up to S$15,000 for trip cancellation and S$1,600 for baggage delay
  • Unlimited number of children covered under the Family Plan.
APPLY POLICY WORDING
HOW TO APPLY

Enrol now via the following channels:

Click here to enrol online
Via CitiMobile
Benefits
Benefit Coverage Platinum
$		 Deluxe
$		 Classic
$
1 Overseas Medical Expenses and Accidental Dental Expenses 2,000,000 600,000 250,000
  • For Insured Person above 70 years old
 200,000 200,000 100,000
  • For Insured Child
 200,000 200,000 100,000
2 Post Journey Medical Expenses 15,000 10,000 5,000
  • For Insured Person above 70 years old
 15,000 10,000 5,000
  • For Insured Child
 15,000 10,000 5,000
3 Treatment from Traditional Chinese Medicine 750 750 500
4 Overseas Hospital Confinement Benefit - $200 per day 50,000 30,000 10,000
5 Post Journey Hospital Confinement - S$200 per day 3,000 2,000 NA
6 Emergency Medical Evacuation Unlimited Unlimited 500,000
7 Repatriation of Mortal Remains Unlimited Unlimited 100,000
8 Direct Repatriation 50,000 30,000 15,000
9 Hospital Visitation 10,000 5,000 3,000
10 Compassionate Visit Overseas 10,000 5,000 3,000
11 Child Protector 10,000 5,000 3,000
12 Emergency Telephone charges Unlimited Unlimited 100
13 Accidental Death and Permanent Disablement 500,000 200,000 150,000
  • For Insured Person above 70 years old
 250,000 100,000 75,000
  • For Insured Child
 125,000 50,000 50,000
14 Double Public Conveyance Cover 1,000,000 4,00,000 3,00,000
  • For Insured Person above 70 years old
 500,000 200,000 150,000
  • For Insured Child
 250,000 100,000 100,000
15 Journey Cancellation 15,000 10,000 5,000
16 Journey Postponement 2,000 1,000 750
17 Journey Curtailment 15,000 10,000 5,000
18 Credit Card Indemnity 3,000 1,000 NA
19

Personal Property and Baggage

  • Max $500 per Article or set of Article
  • Max $1,000 for Laptop computer
 5,000 5,000 3,000
20

Baggage Delay

  • $200 per 6 consecutive hours
 1,600 1,400 1,200
21

Personal Money and Travel Documents

  • Max $300 for Money
 5,000 2,500 2,000
22

Travel Delay

  • $100 per 6 consecutive hours
 2,000 1,600 1,200
23 Flight Diversion 2,000 ($200 per 6 hours) 1,000 ($100 per 6 hours) NA
24

Flight Overbooking

  • $100 per 6 consecutive hours
 300 200 NA
25

Travel Misconnection

  • $200 per 6 consecutive hours
 600 400 200
26

Kidnap & Hostage

  • $100 per 6 consecutive hours
 10,000 5,000 3,000
27

Hijack of Public Conveyance

  • $100 per 6 consecutive hours
 20,000 5,000 5,000
28 Personal Liability Abroad 1,000,000 1,000,000 500,000
29 Legal Expenses for wrongful arrest/detention 150,000 75,000 25,000
30 Home Contents Cover 10,000 5,000 NA
31 Rental Vehicle Excess 1,000 500 300
32

Pet Cover

  • $50 per 6 consecutive hours
 500 250 NA
33 Unused Entertainment Ticket 300 200 NA
34 Golf Cover

Loss or Damage of golfing equipment

- Max $500 per item

 1,500 500 NA
Entertainment Expenses in Hole-in-One 500 100
Unused green fees due to sickness/injury 500 150
35 Ski Cover

Loss or Damage of ski equipment

- Max $500 per item

 1,500 500 NA
Replace lift or ski passes if they are lost or stolen 500 200
Unused ski equipment hire, lift passes and ski school expenses due to accident or illness 800 200
36 Terrorism Extension Yes Yes Yes
37 Automatic Extension of Policy period:
Due to overseas hospital confinement 30 days 30 days 30 days
Due to Public Transport delay or Critical Medical Condition 7 days 7 days 7 days
38 24-hr Worldwide Medical Emergency Assistance Hotline 24-hr Travel Advice Hotline Included Included Included

Important Notes:

  • The amounts listed above are the maximum coverage payable for each benefit.
  • All benefit items are on reimbursement basis where you will be reimbursed for the expenses incurred except for benefit items 4, 5, 13, 14, 20, 22 to 27 and 32.
  • "Pre-existing conditions" will not be covered.
  • Please refer to the policy wordings for the full specifications, conditions and exclusions.
  • SafeTravel Insurance must be purchased before you depart from Singapore.
Premiums

Plan Options

SafeTravel offers a wide array of plan options to meet your individual needs. Choose a plan based on your travel destination, frequency of travel and the level of coverage required.

You might like to purchase an Annual Plan if you travel frequently.

ASIA Individual Couple Family
Days Platinum Deluxe Classic Platinum Deluxe Classic Platinum Deluxe Classic
1-4 63 44 31 123 86 60 133 95 68
5-9 88 66 41 172 129 80 194 145 90
10-14 119 85 62 232 166 121 262 187 136
15-19 139 105 71 271 205 138 306 231 156
20-25 169 117 89 330 228 174 372 257 189
26-31 185 139 95 361 271 185 407 306 209
Each extra week 33 26 19 59 46 34 72 55 41
Annual Plan 435 292 218 NA NA NA 832 535 445
ASEAN Individual Couple Family
Days Platinum Deluxe Classic Platinum Deluxe Classic Platinum Deluxe Classic
1-4 49 32 25 96 62 49 99 73 51
5-9 75 45 32 146 88 62 165 99 70
10-14 99 69 49 193 135 96 218 152 108
15-19 119 85 65 232 166 127 262 187 132
20-25 129 96 77 252 187 150 284 211 160
26-31 149 109 89 291 213 174 328 240 186
Each extra week 29 23 17 52 41 30 59 45 32
Annual Plan 402 252 195 NA NA NA 726 466 378
WORLD-
WIDE		 Individual Couple Family
Days Platinum Deluxe Classic Platinum Deluxe Classic Platinum Deluxe Classic
1-4 87 57 41 170 111 80 186 125 90
5-9 124 86 72 242 168 140 265 189 158
10-14 159 113 96 310 220 187 350 259 211
15-19 188 133 110 367 259 215 412 295 242
20-25 218 157 131 425 306 255 470 345 288
26-31 249 175 151 486 341 294 548 402 332
Each extra week 42 29 23 76 52 41 98 75 52
Annual Plan 599 389 258 NA NA NA 998 698 485

Important Notes:

  • Single trip plans cover for a maximum of 182 consecutive days.
  • Annual plans cover for a maximum of 90 consecutive days per trip.
  • The Couple plans cover 2 adults who need not be related.
  • The Single Trip Family plans cover 2 adults who need not be related and an unlimited number of children of either one of the insured adults OR 1 adult and an unlimited number of children of the insured adult.
  • The Annual Family plans cover 2 adults who must be legally married and their children OR 1 adult and an unlimited number of children of the insured adult.
  • The insured person(s) must be Singapore Residents and aged between 18 - 75 years on the effective date of insurance.
  • The child(ren) must be Singapore Residents and aged between 45 days - 18 years (or 23 years if studying full-time in a recognized tertiary institution), unmarried and unemployed on the effective date of insurance. The child(ren) must be at least 12 years old if travelling without both parents.
  • Singapore Residents means a Singapore Citizen or Singapore Permanent Resident or Valid Work Permit /S-Pass/Employment Pass/Dependent Pass/Long-Term Social Visit Pass/Student Pass holder on the effective date of insurance.
  • ASEAN means Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam.
  • ASIA means Australia, China, Hong Kong, India, Japan, Korea, Macau, Mongolia, New Zealand, Sri Lanka, Taiwan, Timor-Leste and includes ASEAN.
  • Worldwide means any country outside Singapore.
FAQs

Click on    to expand and on    to minimise the details.

Who is eligible to enrol?

The Insured adult must be a Singapore Resident aged between eighteen (18) years and seventy-five (75) years on the Effective Date of Insurance;

  • Spouse must be a Singapore Resident aged between eighteen (18) years and seventy-five (75) years on the Effective Date of Insurance;
  • Insured Child(ren) must be:
    • A Singapore Resident;
    • Aged between forty-five (45) days and eighteen (18) years (or twenty-three (23) years if studying full-time in a recognized tertiary institution) on the Effective Date of Insurance;
    • Unmarried;
    • Unemployed

Your child(ren) above 12 years and below 18 years of age can be covered on a Single Trip policy when they travel alone on a Journey. For the Annual policy, your child(ren) must travel with at least one insured parent or be at least 12 years old if travelling without an insured parent on a journey.

Can I buy this plan for friends/family?

Yes. You may purchase on their behalf but in this scenario, you are the payer.

How do you define a family?

For a Single Trip policy, Family plan is defined as

  • A maximum of 2 adult(s) who need not be related OR 1 adult; and
  • Any number of child(ren) of at least one of the insured adult(s) referred

As for the Annual policy, Family plan means 2 adults who must be legally married and child(ren)* only OR 1 adult and child(ren)*

*where your accompanying child(ren) must be between 45 days and 18 years old, or 23 years old if studying full-time in a recognized tertiary institution, unmarried and unemployed.

Can I purchase the Couple plan instead of the Individual plan if I am traveling with a friend?

Yes. Adults purchasing the Couple plan under Single Trip need not be related.

When will SafeTravel cover start?

The cover commences on the day that you start your journey, except for Journey Cancellation benefit whereby coverage starts 30 days from commencement of the planned Journey departing from Singapore.

If I already have a personal accident policy, is it necessary to buy a travel policy?

Yes. A travel policy covers other risks such as overseas medical and travel expenses, liability, travel inconveniences like baggage delay, travel delay, misconnection, trip curtailment etc. Thus it is advisable to purchase a travel policy that caters specifically to your travel needs.

What's the maximum duration of coverage for any journey?

For the Single Trip plan, the maximum is 182 consecutive days and for the Annual Plan, the maximum is 90 consecutive days per journey.

What is the claim procedure?

Upon the Insured incident happening, you can give ACE Assistance a call at (65) 6836 2922 or ACE Insurance at (65) 6299 0988.

If I have more questions after receiving the Welcome Pack, whom should I speak with?

If you have any questions, please call the ACE Insurance hotline at (65) 6299 0988, Mondays to Fridays, 9am to 5pm to speak to an ACE Customer Service Officer.

Will I be covered if my Work Permit, S Pass, Employment Pass, Long-Term Social Visit Pass, Student Pass or Dependent Pass has expired?

No. You need to have a valid Work Permit, S Pass, Employment Pass, Long-Term Social Visit pass, Student Pass or Dependent Pass in order to be covered.

Important Notice

With reference to the General Exclusions stated in the policy, any claims arising directly or indirectly as a result of "declared or undeclared war or any act of war, invasion, foreign enemy, civil war, rebellion, revolution, insurrection, military or usurped power" will be excluded. For example, the situation of the military coup in Thailand in May - June 2014 will fall under the abovementioned exclusion. If a Policyholder chooses to continue his/her trip to Thailand then, he/she will continue to be covered for all other travel inconveniences subject to the policy terms and conditions, except for any claims arising directly or indirectly as a result of the military coup, as explained above.

About ACE Insurance Limited

Operating in Singapore since 1948, ACE Insurance in Singapore is a member of the ACE Group of Companies®, a global leader in insurance and reinsurance serving a diverse group of clients. Headed by ACE Limited (NYSE:ACE), a component of the S&P 500 stock index, the ACE Group conducts its business on a worldwide basis with operating subsidiaries in more than 50 countries. Assigned a financial strength rating of 'A+/Stable' and the highest ASEAN credit rating of 'axAAA' by Standard & Poor's, ACE in Singapore has carved a niche for itself as one of the leading direct marketing providers of Accident & Health insurance. It often partners with financial institutions and other companies to tailor individual policies for their clients and employees. Over the years, the company has established strong client relationships by offering responsive service, developing innovative products and providing market leadership built on financial strength. ACE Singapore has also been awarded the Singapore Quality Class (SQC) certification for achieving all-round business excellence by SPRING Singapore, the national standards and accreditation body.

Underwritten by:

SafeTravel is underwritten by ACE Insurance Limited Co. Reg. No. 199702449H. Insurance products are obligations only of the insurance companies. They are not bank deposits or obligations of or guaranteed by Citibank Singapore Ltd, Citibank, N.A., Citigroup Inc. or any of its affiliates or subsidiaries. This policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy. The insurer is responsible for informing you of any changes in the Policy. All updates regarding the Policy will be communicated to you by the insurer at your last known mailing address or your telephone number in the insurer's records. Accordingly, please inform ACE Insurance Limited (and not Citibank Singapore Limited) through ACE Insurance Limited Customer Service Hotline if there are any changes in your mailing address, telephone number or other personal particulars. All insurance applications are subject to the insurance company's underwriting and acceptance.